Carmarthenshire Tourism Association
Forthcoming Events
Digwyddiadau ar y Gweill
Rydym yn trefnu nifer o ddigwyddiadau ar hyd y flwyddyn i fobl o fasnach twristiaeth lleol – cyfarfodydd, hyfforddiant, arrddangosfeydd, ymweliadau a chyfleon i rwydweithio.

Accommodation Sector Meeting

 

Wednesday 27th September

at Xcel Bowl, Carmarthen

11am - 1pm

Our regular Sector Meetings are a chance to join others involved in running holiday accommodation businesses (self-catering and serviced) in Carmarthenshire to chat through the needs, challenges and opportunities relating to your business sector. This informal, interactive session will be sector specific making it highly relevant to your business needs, customers and objectives.

On the agenda this time is the subject of how to deal with difficult guests and situations…

Mary Ann Nossent will lead an open discussion on dealing with customer complaints and handling difficult guests.  You’ll be asked to bring along real life examples of any difficulties you’ve encountered, and you'll work together to collectively answer or address these matters. We anticipate that some topics covered may include:

  • Dogs – whether to allow them or not and the difficulties with either choice
  • How to approach damage to property / deposits / breakages or stealing
  • Accessibility – guests arriving at a property that doesn’t meet their access needs
  • Health & Safety – addressing irresponsible behaviour such as overcrowding, overloading electrical sockets, covering smoke alarms and so on
  • Linen change / gaining access to the property for longer term lets
  • Guests arriving early / leaving late

 

We’ll also be asking you to feedback as a group about your experiences of the Summer season, what you think of the recent Discover Carmarthenshire County Council website relaunch and what affect this has had on your business, and also be taking the opportunity to tell you about some exciting plans to re-develop our own Visit Carmarthenshire website for 2018.

And of course there'll also the chance to chat to other businesses about any sector specific questions that you may have. If you ever think, "I wonder how other businesses do that..."  then this is a chance to get answers!


To Book:

Contact us to book your place by no later than Tuesday 26th September.

CTA's sector meetings are a key membership benefit - and are FREE for our members.

Other, non-member business representatives are welcome to attend one meeting to find out more about these sessions and the CTA.

Please note our cancellation policy - although a free event, any cancellations within 2 working days will be subject to a £5 charge to cover costs already incurred.

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Contact Us

Carmarthenshire Tourism Association
Business Resource Centre
Parc Amanwy
New Road
Ammanford
Carmarthenshire
SA18 3EP

01269 598140

 

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