Do you dread bad reviews and get upset or even angry when complaints come in?
It's common to take complaints personally and then go on the defensive or just stick your head in the sand and ignore bad reviews but negative feedback (online or in person) can present all kinds of possibilities to develop your business, build your brand and increase customer loyalty.
In this half day workshop, Juliet Fay will help you explore:
Juliet Fay is a Marketing Geek and Three Principles Facilitator helping individuals and business people understand more about how state of mind impacts creativity, resilience and wellbeing in life and work.
Contact us to book your place by no later than Monday 13th November.
Members £25 / Non - Members £40
This workshop is part of the South West Wales Regional Tourism Skills programme run by the South West Wales Tourism Associations (Carmarthenshire Tourism Association, Pembrokeshire Tourism and Tourism Swansea Bay.)
Members of all three Associations can attend this workshop at a special discounted rate of £25 per person.
The cost to all others is at the still excellent value, subsidised price of £40 per person.
Can't make this date? This workshop will also run in Pembrokeshire on 14th November and Swansea. Contact us for more information.
"Roedd y sesiynau un-i-un ar sut i wella fy ngwefan yn werthfawr iwan. Mae Paul yn gwybod yn syth beth yw beth, a sut rwy'n meddwl neu'n stryffaglio!"
"Best summit yet. Simon Calder exceeded high expectations. This is a way for a micro business to gain an insight into the latest big picture in terms of economic outlook for the sector, future public policy and latest technologies."
"The Safari Supper gave me the opportunity to visit a number of venues in one evening, which allows us to give our customers a tailored recommendation when considering their dining requirements."
Carmarthenshire Tourism Association
Business Resource Centre