Carmarthenshire Tourism Association
Forthcoming Events
Digwyddiadau ar y Gweill
Rydym yn trefnu nifer o ddigwyddiadau ar hyd y flwyddyn i fobl o fasnach twristiaeth lleol – cyfarfodydd, hyfforddiant, arrddangosfeydd, ymweliadau a chyfleon i rwydweithio.

Turning Customer Complaints from Problems into Possibilities

Thursday 16th November

10.30am - 1pm

The Gate, St Clears

Do you dread bad reviews and get upset or even angry when complaints come in?

It's common to take complaints personally and then go on the defensive or just stick your head in the sand and ignore bad reviews but negative feedback (online or in person) can present all kinds of possibilities to develop your business, build your brand and increase customer loyalty. 

In this half day workshop, Juliet Fay will help you explore: 

  • How not to take complaints personally (understanding separate realities)
  • How to listen (with nothing on your mind)
  • How to make your own guidelines/plan for dealing with customer complaints
  • How to see marketing development opportunities in complaints
  • How your response to complaints can be a selling tool
  • How to turn unhappy customers into your best ambassadors
  • Understanding the possibilities of each online review platform (including TripAdvisor, Facebook and others).

About the Trainer:

Juliet Fay is a Marketing Geek and Three Principles Facilitator helping individuals and business people understand more about how state of mind impacts creativity, resilience and wellbeing in life and work. 

How to Book:

Contact us to book your place by no later than Monday 13th November.



Members £25 / Non - Members £40

This workshop is part of the South West Wales Regional Tourism Skills programme run by the South West Wales Tourism Associations (Carmarthenshire Tourism Association, Pembrokeshire Tourism and Tourism Swansea Bay.)

Members of all three Associations can attend this workshop at a special discounted rate of £25 per person. 

The cost to all others is at the still excellent value, subsidised price of £40 per person.

Can't make this date? This workshop will also run in Pembrokeshire on 14th November and Swansea. Contact us for more information. 

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Carmarthenshire Tourism Association
Business Resource Centre
Parc Amanwy
New Road
SA18 3EP

01269 598140


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